Refund Policy

Last updated: August 30, 2026

Overview

At Loop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return and refund policy lasts for 30 days from the date of delivery. If 30 days have passed since your items were delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Due to hygiene and safety reasons, certain items that have been extensively used or unsealed outside of their protective packaging may not be eligible for return unless defective.

The Return Process

To initiate a return, please contact our support team at contact@loopearplugss.com with your order number and the reason for your return. Once your request is approved, we will provide you with the necessary instructions and return address details.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions and Non-Refundable Items

Certain situations where only partial refunds are granted (if applicable) include items not in their original condition, damaged parts, or missing parts for reasons not due to our error. Gift cards and downloadable digital products are also non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at contact@loopearplugss.com.